The Need

A recently merged GP practice facing an imminent CQC inspection needed rapid, hands-on support to evidence compliance while continuing day-to-day operations.

Still harmonising systems and stabilising staff, the practice engaged At Scale to assess its CQC position, close gaps quickly and prepare strong evidence under tight time pressures.

What we did

Using our CQC Readiness Tool, we RAG-rated compliance, reviewed policies, strengthened evidence, identified good practice and co-produced a targeted improvement plan with clear ownership and achievable actions.

Outcomes

The practice submitted clear, well-evidenced responses and a structured improvement plan that reassured inspectors. Staff felt more confident presenting evidence and achieved a successful inspection outcome. The practice is now better positioned for future regulatory engagement and continued quality improvement.

We were relieved to be able to secure At Scale’s support at short notice. Their input clarified our strengths and gaps, helped us prepare robust evidence and enabled a successful inspection outcome. We now feel more confident and better prepared for future CQC requirements.

Senior GP Partner