NHS England London needed experienced programme management support to deliver a complex, high-value transformation of primary and secondary dental services.
With responsibility for a £950m commissioning programme, the Dental, Optometry and Pharmacy directorate commissioned At Scale to support delivery, coordination and progress against ambitious transformation targets.
We supported the programme through hands-on programme management, establishing and operating a PMO, coordinating multiple workstreams and providing practical delivery support alongside the NHS team.
The programme delivered significant improvements to London’s dental services, improving equity and effectiveness. A structured PMO ensured coordinated delivery across workstreams while maintaining staff engagement and momentum throughout the transformation process.
”Having support from At Scale delivered exactly what we needed, combining strong programme management with a people-focused approach. Their responsiveness and practical solutions ensured progress while keeping our teams fully engaged through change.
NHSE DOP Director
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